Flame Spray Coating Service

General Terms and Conditions for the Flame Spray Coating Service (FSCS)

1. Scope and Subject of the Service

1.1. Core Service

The Provider delivers a specialized application service of seamless thermoplastic flame-sprayed coating – FSCS (Flame Spray Coating Service) – on both metallic and non-metallic surfaces, including concrete, fiberglass, and wood.

1.2. Service Components

• Online Inquiry and Order Submission
  • Clients may submit a request via the contact form on the website, by email, phone, or through a visit from our representative or at our office.
• Preliminary Price Estimation
  • A price calculator (currently under development) will be available on the website to provide an approximate cost estimate based on the parameters entered by the client.
  • ⚠️ All preliminary cost and time estimates are non-binding and subject to confirmation by the Provider.
• Execution of the Service
  • Application of polyfusion-based thermoplastic coatings (FSCS), in accordance with applicable technical standards and after inspection of the substrate condition.

1.3. Surface Types and Preparation Requirements

Note: In case of uncertainty regarding the type of surface or special cases, we always perform a preliminary assessment and provide the client with specific preparation instructions.

1.4. Territorial Scope

The service is available throughout all countries of the European Union.
For requests outside this territory (e.g., third countries or specific regions), pricing, timelines, and feasibility shall be subject to additional individual negotiation.

1.5. Legal Binding

By placing an order or submitting an inquiry, the Client acknowledges having read and accepted these General Terms and Conditions. The contractual relationship between the parties is governed by the applicable laws of the Republic of Bulgaria, unless otherwise agreed in writing in a specific case.

2. Orders and Contract Conclusion

2.1. Submission of Inquiry or Order

The Client may submit an inquiry or order for the service through:

• the contact form on the website;
• by email;
• by phone;
• by visiting our representative or office.

The inquiry or order should include:

• a description of the project and type of surface;
• approximate surface area;
• location;
• specific coating requirements;
• Client’s contact information.

Orders are considered valid until fulfilled or explicitly cancelled by the Client.

2.2. Offer and Pricing

Upon receiving an inquiry, the Provider will issue an offer (by email, via the website, or in person), which includes:

• proposed price;
• indicative timeframe for execution.

⚠️ The online price calculator provides estimated and non-binding values, subject to adjustment following technical inspection and site analysis.

Promotional or preliminary prices are not binding for the Provider. The final price and conditions are only valid upon mutual confirmation by both parties.
Prices are quoted in euros (EUR), unless otherwise agreed, and include applicable taxes/fees (e.g. VAT), clearly itemized in the invoice.

2.3. Order Acceptance

An order is considered officially accepted only when both of the following conditions are met:

1. The Client explicitly accepts the offer (via email or signed document);
2. The agreed advance payment is made (if required).

Only then shall a binding agreement arise between the parties.
Any terms deviating from these General Terms and Conditions shall be valid only in written form, confirmed by both parties. In case of conflict, these General Terms and Conditions shall prevail.

2.4. Provider’s Right to Refuse Orders

The Provider reserves the right to decline an order prior to acceptance if it is:

• technically unfeasible;
• economically unjustifiable;
• outside the scope of our services.

In such cases, the Client will be promptly notified, and any received payments will be refunded.

2.5. Website Order Submission and Confirmation

Orders placed through the website shall be treated as an offer by the Client. The contract is deemed concluded upon:

• our explicit written confirmation;
• or commencement of service execution.

The Provider may decline confirmation in cases of:

• incomplete or inaccurate information;
• objective inability to perform the service.

2.6. Accuracy of Information

The Client is responsible for:

• the accuracy of data related to surface area, substrate type, location, and coating requirements;
• any consequences resulting from errors that affect calculations.

In case of discrepancies, the Provider will propose an adjustment. The Client may choose to accept or reject the revised offer.

2.7. Commitment to Site Access

Upon order confirmation, the Client commits to:

• ensuring access to the site/surface;
• adhering to the agreed schedule.

Acceptance of the order by the Provider (or commencement of work) implies agreement with these General Terms and Conditions.
Any subsequent changes must be confirmed in writing by both parties.

3. Order Processing and Payment Procedure

3.1. Steps for Order Formation and Activation

1. Client Inquiry
   • Type of surface
   • Approximate area
   • Coating expectations
   • Project location and deadlines
2. Supplier Questionnaire / Technical Checklist
   • Collection of technical and logistical parameters
   • Identification of risks or additional conditions
3. Price Quotation
   • Final or indicative price
   • Materials and services included
   • Execution timeframe and offer validity
4. Final Order
   • Drawings, specifications, coordinates, and constraints
   • Signed form or written confirmation
5. Execution Schedule
   • Start date, key milestones, expected completion date
6. Proforma Invoice and Deposit
   • Includes the value of materials, logistics, and slot reservation
   • Deposit calculated individually based on project specifics
   • Order is activated only after the deposit has been received
7. Interim Payment
   • Due after material availability and readiness to begin
   • A top-up payment up to 90% of the total value is required

3.2. Final Payment

The outstanding balance is payable:
• Upon completion of the work;
• Upon signing of the handover acceptance protocol.

3.3. Payment Methods

• Bank transfer (EUR or BGN);
• Credit/debit card via Stripe;
• PayPal.
⚠️ Online payments are processed through licensed platforms. FSCS does not collect or store any banking or card data.
⚠️ All transaction fees are borne by the Client unless otherwise agreed.

3.4. Non-Performance and Delay

In case of delayed payment:
• Service execution may be temporarily suspended;
• A late penalty fee may be charged;
• In case of significant delay, the Supplier reserves the right to unilaterally terminate the agreement.

4. Order Cancellation and Withdrawal

4.1. Right of Withdrawal by the Client

The Client has the right to cancel a submitted order by notifying the Supplier in writing (via email), specifying the order number and identifying details. The cancellation is valid only if received before:
• The actual commencement of the service execution;
• Or the expiration of any applicable statutory withdrawal period (e.g., 14 days for online contracts under EU Consumer Protection Law).

4.2. Consequences of Cancellation by the Client

• If no payment has been made and no costs have been incurred – the order is cancelled without consequences.
• If an advance payment has been made but no specific materials have been purchased – the deposit is retained as compensation.
• If specific materials have been purchased – the Client is responsible for their payment and may receive them.
• In case of partial execution – the Client shall pay for the work actually performed and for any costs incurred up to that point.

4.3. Cancellation by the Supplier

The Supplier may cancel or terminate the order in cases of:
• Non-payment of the advance within the agreed timeframe;
• Failure to ensure access to the worksite;
• Other objective reasons beyond the Supplier’s control, including but not limited to: where the Client demands execution of additional work outside the initially agreed scope without appropriate compensation, insists on unjustified price reductions, or when the Client’s actions or inactions disrupt the agreed execution schedule, particularly if it hinders other planned projects of the Supplier.
If the cancellation is due to the Client’s fault – the deposit is retained as compensation. If not – unused funds will be refunded.

4.4. Form of Cancellation

All cancellations must be in writing (email or letter), and both parties shall confirm receipt. In the event of a dispute, the burden of proof regarding dispatch and receipt lies with the party invoking the cancellation.
For all matters not explicitly regulated in these General Terms and Conditions, as well as for dispute resolution, the applicable Bulgarian legislation shall apply. The competent authority for resolving disputes is the relevant court within the territory of the Republic of Bulgaria.

5. Service Execution

5.1. Execution Timeline

The Supplier and the Client agree on an approximate timeline or schedule for the service execution, based on the scope of the order. All indicated timelines are to be understood as estimates. The Client may not hold the Supplier liable for delays caused by unforeseen or extraordinary circumstances (e.g., bad weather, technical issues, delayed deliveries, etc.). The Supplier commits to adhering in good faith to the agreed schedule and to informing the Client in a timely manner of any expected delays.
If a firm deadline has been agreed as an essential condition and is missed due to the Supplier’s fault, the Client may be entitled to a penalty or compensation only if explicitly outlined in a separate written agreement. Minor delays do not entitle the Client to cancel the order or seek compensation.

5.2. Location of Execution

Service execution may take place:
• On-site at the Client’s location – for objects/structures that cannot be transported;
• In our workshop – if the items are portable.
The execution location is defined in the quotation. The Client must provide access to the work area at the agreed time.

5.3. Site Preparation

The Client guarantees that the site is:
• Accessible;
• Free of heavy contamination;
• In stable and dry condition.
If necessary, the Supplier may:
• Perform site preparation;
• Provide instructions.
Additional treatments (e.g., sandblasting, manual surface removal, crack filling, concrete joint cutting, installation of finishing trims, profiles, or other edge framing and decorative elements in aluminum, PVC, or stainless steel; edging with materials other than ours, etc.) must be agreed upon in advance and are charged separately.

5.4. Client Obligations (Cooperation)

The Client is responsible for:
• Cooperation: The Client must facilitate timely, safe, and quality execution. This includes:
o Providing access to the site/surfaces at the agreed time;
o Providing necessary information and instructions (e.g., clearly marking areas for treatment);
o Ensuring electricity (including three-phase), water, and other required on-site resources.
• Condition of the substrate: The Client must present surfaces in a suitable condition for coating, in accordance with the requirements outlined in point 1.3 of these General Terms. Surfaces must be compatible with the flame spray process (e.g., heat resistant, free of oil, moisture, corrosion, etc.). If discrepancies are found, the Supplier may:
o Refuse to execute the service;
o Offer additional preparation services for an extra fee, officially quoted and added to the order.
• Client-supplied materials: The Supplier uses only its own certified powders and supplies to ensure quality. Use of materials provided by the Client is permitted only by explicit written agreement, with no guarantee for results.
• Specifications: Any specific requirements (e.g., color, thickness, chemical resistance, UV protection) must be clearly stated in writing by the Client. If not provided, standard parameters will be applied at the Supplier’s discretion. The Client guarantees that any provided documents/specs do not infringe intellectual property rights.
• Acceptance of Work: Upon completion, the Client or an authorized representative must inspect and accept the treated elements/site.
o Visible defects must be reported immediately.
o If no one is present or no written objection is received within a reasonable time, the work is deemed accepted without objections.
• Schedule disruption: If the Client obstructs access, fails to meet conditions (e.g., power, substrate readiness), delays responses, or causes disruptions requiring halts or rescheduling, the Supplier reserves the right to:
o Refuse order execution;
o Reschedule the work for a later period according to their availability;
o Offer a revised price if costs increase due to delays.

5.5. Subcontractors

The Supplier may engage subcontractors but remains responsible for quality and final results. All subcontracted work is supervised by the Supplier.

5.6. Working Conditions and Limitations

Flame spraying requires specific conditions:
• Dry weather;
• Minimum ambient temperature;
• No extreme environmental factors.
If work is not possible (e.g., due to rain, low or excessively high temperatures), it will be postponed. This is not a breach but a quality assurance measure. Timelines will be extended proportionally or rescheduled to a suitable period when conditions allow for safe and quality execution.

5.7. Transport and Risk

If the Client transports items:
• Risk is borne by the Client;
• Secure packaging is recommended.
The Supplier will return processed items in appropriate packaging.

5.8. Surface Preparation

The Supplier performs standard surface preparation unless agreed otherwise. Surfaces must be:
• Free of rust;
• Free of old coatings;
• Degreased and dry.
All preparations must comply fully with the technical guidelines outlined in point 1.3 of these Terms, which specify surface-specific requirements (metal, concrete, wood, fiberglass). Failure to meet these may compromise coating quality and release the Supplier from liability for defects resulting from unsuitable substrates.
If contamination or technical nonconformities (as described in 1.3) are found, the Supplier has the right to propose additional preparatory work at an extra cost. This will be quoted in writing and added to the order if the Client agrees. Such preparation may extend the project timeline and require rescheduling, in line with the Supplier’s availability and other client commitments. If the Client refuses the additional prep work, the Supplier may decline execution or propose a revision of the order.

5.9. Execution Standards

All flame spray applications are performed in accordance with applicable quality standards for the specific surface type and coating. The technology follows powder manufacturer specifications and best practices in the field of anti-corrosion and decorative industrial coatings.

Quality control is conducted via visual inspection, thickness measurement (if applicable), adhesion testing, and continuity checks. Upon request, sample panels or demonstrations may be provided.
All technical specifications and guidelines mentioned are an integral part of these General Terms and Conditions.

6. Warranty and Complaint Procedures

6.1. Warranty Period

The Supplier offers a warranty on the quality of the applied coating, starting from the date of completion and acceptance of the work (or the date of commissioning protocol, if issued), in accordance with the minimum warranty periods under applicable Bulgarian law. This includes Regulation No. 2 of 31 July 2003 on building commissioning and statutory warranty periods for construction and installation works—typically 5 years in aggressive environments and up to 10 years in non-aggressive environments.
During the warranty term, the coating must remain free of defects resulting from poor materials or workmanship. If such defects occur, the Supplier shall remedy them at its own expense through repair or reapplication within a reasonable timeframe after written notification from the Client.

6.2. Warranty Scope

The warranty covers adhesion and durability of the coating: it should remain firmly bonded to the substrate, without cracking, flaking or delamination under normal use conditions.
Excluded from the warranty are defects resulting from:

• Issues with the underlying substrate (e.g., internal corrosion, concrete cracking, structural flaws);
• Hidden contamination or substrate deficiencies (e.g., oil, moisture or chemicals within the material pores);
• Mechanical or chemical damage after application (e.g., impacts, cutting, exposure to aggressive chemicals);
• Natural wear or weathering effects (e.g., color fading, slight patina);
• Third-party interventions (e.g., drilling, cutting, repainting or alterations without Supplier’s consent).

Whenever defects stem from the above exclusions, the Supplier bears no liability and owes no compensation.

6.3. Warranty Limitations

The Supplier provides no other explicit or implied warranties beyond those stated here. No guarantee is made for suitability for a specific purpose beyond the technical characteristics outlined in the offer and related documentation. Supplier liability is limited to the value of the service provided and excludes incidental or consequential loss.

6.4. Claim Procedure

If the Client identifies a defect within the warranty period, they must notify the Supplier in writing within a reasonable timeframe. The notice should include:

• A brief description of the defect;
• Photographic evidence (if available);
• Any other information aiding defect assessment.

Upon receipt, the Supplier registers the claim and arranges either an on-site inspection or requests a sample return. The Client must grant access for verification.
If the defect is found to be covered by warranty and due to Supplier fault, the Supplier will:

• Repair or reapply coating in the affected area;
• Offer another technically suitable solution;
• Or partially refund the amount paid (only where correction is not possible).

Repairs are executed within a reasonable timeframe, taking weather and technical constraints into account.

6.5. Independent Expert Assessment

If there is a dispute regarding the defect’s cause (e.g., substrate vs. coating), the parties may pursue an independent expert. The costs are borne by the party whose claim is shown to be incorrect.

6.6. Warranty Duration Pause

Warranty repairs do not extend the original warranty term, except for the treated area. The warranty term is considered paused during the period the Client cannot use the service due to necessary warranty repair.

6.7. Conditions for Validity

The warranty remains valid provided that:

• The Client used the object per Supplier’s technical instructions;
• No unauthorized modifications were made;
• Surface preparation complied with instructions in Section 5 (e.g., on metal, concrete, fiberglass) or any deviations were reported in time;
• The Client did not refuse access for inspection or repair.

Failure to meet these conditions may void the warranty for the relevant part of the service.

6.8. Pro‑rata Warranty Coverage

All Supplier-applied coatings are subject to a pro‑rata materials warranty under Art. 265(3) of the Bulgarian Obligations and Contracts Act (ZZD).
If a defect cannot be corrected and monetary compensation is issued, material reimbursement is calculated proportionally to elapsed time since application. This applies regardless of defect cause, except in cases of proven gross negligence or deliberate damage by the Client.

Compensation covers materials only—not labor, transport, dismantling, or reapplication. Claims must be properly documented and accepted by the Supplier after inspection. This pro‑rata policy supplements—not replaces—the claims terms in §§6.1–6.7.

6.9. Special Terms for ecoFINISH® Coatings

Some coatings we use (e.g., aquaBRIGHT™, polyFIBRO™) are produced by ecoFINISH® LLC (USA), a leading thermoplastic powder supplier. For certain commercial and industrial projects, the manufacturer offers limited material warranties covering:

• Chalk resistance (resistance to whitening);
• Mold and mildew resistance;
• Manufacturing defects (not application-related).

If the official supplier recognizes a claim, the material may be partially or fully replaced per a pro‑rata schedule valid up to 10 years from purchase date. Labor, transport, removal, or reapplication are not covered.
To activate this manufacturer warranty, the project must fully comply with ecoFINISH® requirements, including:

• Proper surface preparation;
• Full adherence to installation instructions;
• No incompatible existing coatings;
• Submission of project registration by an authorized dealer within 60 days of completion.

As an independent applicator, we can assist in initiating a manufacturer warranty claim, provided all required documentation is available and the project was installed per ecoFINISH® guidelines.

Supplement to §6.1: For coatings applied with certified ecoFINISH® materials (including aquaBRIGHT™ and polyFIBRO™), the warranty period follows Bulgarian law and the original manufacturer’s conditions. ecoFINISH® will only honor material warranty if application and maintenance follow the prescribed chemical environment maintenance (see §6.9.1).

6.9.1. Warranty Validity Conditions

To maintain warranty eligibility for aquaBRIGHT™ and polyFIBRO™, the Client must:

• Keep the water chemistry within recommended ranges:
  • pH: ~7.4
  • Total Alkalinity: 80–120 ppm
  • Calcium Hardness: 180–220 ppm
  • Free/Total Chlorine: 1.0–3.0 ppm
  • Copper & Iron: 0 ppm
  • Total Dissolved Solids (TDS): <1200 ppm
  • Cyanuric Acid (CYA): ~50 ppm
• Avoid use of calcium hypochlorite or floating dispensers with aggressive chemicals, as these may cause discoloration or damage to the coating.
• Use only approved cleaning and start-up chemicals per ecoFINISH® Start‑Up Card (e.g., EasyCare StartUp‑Tec, Beautec) for initial and monthly maintenance.

Failure to comply may void the ecoFINISH® warranty on issues such as discoloration, adhesion loss, or surface defects resulting from improper chemical maintenance.

7. Limitation of Liability

7.1. General Limitation

The Supplier’s liability to the Client for any claims related to the performance of the service (including contractual, warranty, or tort-based claims) is limited to the amount paid by the Client for the specific service. This limitation applies to the fullest extent permitted by law and does not apply in cases of willful misconduct or gross negligence.

7.2. No Indirect Damages

The Supplier is not liable for indirect, consequential, or special damages, including loss of profits, business interruption, data loss, or inability to use the site or object during repair works.

7.3. Third-Party Actions

The Supplier is not liable for damages caused by the Client or third parties, including the use of incompatible materials or failure to follow instructions. If materials provided by the Client are used, the Client bears full responsibility for the result.

7.4. Property Damage or Personal Injury

In cases of property damage or personal injury caused by the Supplier, liability is limited to direct damages, within the value of the service paid. The Supplier is not liable for consequential losses.

7.5. Technological Risks

The flame spray process involves high temperatures. If the substrate is sensitive (e.g., thin or stressed components), deformation or discoloration may occur. This is not considered negligence if the Supplier has informed the Client in advance.

7.6. Insurance

The Supplier maintains professional liability insurance. The Client must notify the Supplier immediately in the event of any damage. Damage assessment is performed jointly, within the agreed policy limits.

7.7. Statutory Exceptions

Nothing in these terms excludes liability in violation of mandatory legal provisions (e.g., liability for willful misconduct or bodily injury). In the event of a conflict, the conflicting clause shall not apply, but the remaining provisions shall remain in force.

8. Confidentiality and Data Protection

8.1. Confidential Information

We recognize the importance of confidentiality for our clients. Any information provided by the Client in connection with the request and execution of the service—including technical drawings, specifications, site photographs, coating requirements, and personal contact details—shall be treated as confidential. We will use this information solely for the purpose of fulfilling the service and will not disclose it to third parties without the Client’s consent.
(Exceptions apply only to subcontractors or suppliers directly involved in the execution, who will receive only the necessary information and are also bound by confidentiality obligations.)
Any of our employees or partners who have access to confidential data are legally bound to protect it and not to use it for any other purposes.

8.2. Technical Secrecy

We also acknowledge that Clients may share specific technical solutions or innovative ideas when requesting coating services (e.g., new product designs). We commit not to use or disclose any technical project details for our own or others’ benefit. Any samples, prototypes, drawings, etc., provided by the Client will be returned upon request after project completion or destroyed, and will not be passed on to third parties.

8.3. Personal Data

We process personal data (such as name, address, phone number, and email) in accordance with applicable data protection laws (e.g., GDPR within the EU). The data is used solely for communication with the Client and for fulfilling the contract. It will not be shared with third parties, unless necessary for service delivery (e.g., courier for returning parts) or if required by law.
The Client has the right to access their stored personal data and to request correction or deletion, in line with our Privacy Policy (available on our website).

8.4. References and Promotional Materials

We generally do not disclose the fact that we have worked with a specific Client, nor do we publish images of completed projects without consent.
If we believe a particular project would make a good reference (e.g., a visually striking transformation using our coating) and wish to include it in our portfolio, we will request written permission from the Client. If the Client declines, we will fully respect their preference for confidentiality.

8.5. Communications

All communications between the parties that contain trade secrets or personal data must be treated as confidential. Both parties agree not to disclose correspondence or contractual terms to external parties, unless necessary (e.g., to an accountant or lawyer) or required by law.

9. Force Majeure Circumstances

Neither party shall be held liable for any delay or failure to perform their contractual obligations if such delay or failure is due to force majeure events—occurrences that arise after the conclusion of the agreement, are beyond the reasonable control of the affected party, and could not have been foreseen or prevented. Such events include, but are not limited to: natural disasters (floods, earthquakes, fires, etc.), extreme weather conditions (e.g. prolonged rain or temperatures that make the work impossible), wars, terrorist acts, riots or civil unrest, epidemics or pandemics, actions of governmental authorities (bans, moratoriums, travel or trade restrictions), strikes or lockouts, supply chain disruptions (significant delays or unavailability of key materials/equipment), accidents or incidents, and other similar extraordinary events.

In the event of force majeure, the affected party must promptly notify the other party and provide sufficient information about the nature of the event and its expected duration. Contractual obligations shall be suspended for the duration of the force majeure impact. The Provider shall not owe any penalties or compensation for delays caused directly by such events, and shall not be considered in breach of contract for the duration of the force majeure.

If the force majeure event continues for an extended period (e.g. more than 2 months) and prevents performance, either party shall have the right to terminate the contract for the uncompleted portion of the order. In such a case, the Provider shall be entitled to payment for the work already completed and expenses incurred up to that point, while the Client shall receive the result of the partially completed work (if usable) and be released from any further obligations for the remaining part. Both parties shall consult in good faith to agree on a fair resolution in case of such termination.

Example: If a sudden construction ban is imposed by the authorities or materials cannot be delivered due to an international emergency, deadlines will be extended by the duration of the ban/shortage. If this exceeds 2 months, the parties may withdraw from the remaining part of the contract without penalties.

10. Governing Law and Dispute Resolution

10.1. Governing Law
These General Terms and Conditions, as well as any service agreements concluded based on them, shall be governed by the laws of the Republic of Bulgaria. When services are provided in other countries, we will align the agreement with the mandatory provisions of local consumer protection and warranty laws, insofar as they are applicable and cannot be contractually excluded. By default, however, Bulgarian law applies to the agreement, which both parties expressly accept by agreeing to these terms.

10.2. Dispute Resolution
We strive to resolve all disputes or disagreements amicably—through negotiations and mutual compromise. If no agreement can be reached, the dispute may be referred to a competent court. Unless otherwise agreed, the competent court shall be either the Bulgarian court of our registered address (seat) or the court with jurisdiction over the project location, at the claimant’s discretion.

10.3. Alternative Dispute Resolution
By mutual consent, the parties may choose to have the dispute settled by an Arbitral Tribunal (e.g., with the Bulgarian Chamber of Commerce and Industry in Sofia) instead of a state court, particularly in business-to-business (B2B) disputes. Such an arbitration agreement must be in writing (it may be included as an addendum to the main contract). If the client qualifies as a consumer under applicable law, they cannot be bound in advance by an arbitration clause—in such cases, the dispute shall be resolved by a competent state court unless the consumer expressly chooses arbitration after the dispute has arisen.

10.4. Online Dispute Resolution
If the client is an EU consumer, they have the right to use the EU’s Online Dispute Resolution (ODR) platform. A link to this platform and further information are available in our Consumer Protection Policy on our website. This does not exclude the possibility for the consumer to seek assistance from the Consumer Protection Commission or to file a court claim.

10.5. Severability
If any provision of these General Terms and Conditions is found to be invalid or unenforceable by a competent court or regulatory authority, this shall not affect the validity of the remaining clauses. The invalid provision shall be replaced by a mandatory legal rule or, if none exists, by a permissible agreement that most closely reflects the original intent of the invalid clause.

10.6. Updates to the Terms
We reserve the right to update these General Terms and Conditions periodically—for example, in response to changes in legislation or our commercial policy. The updated version will be published on our website. For agreements concluded prior to the update, the version in force at the time of signing shall apply unless the client explicitly agrees in writing to apply the new version to an ongoing contract.

11. Additional Provisions

11.1. Entire Agreement
These General Terms and Conditions (including, but not limited to: the Order Acceptance and Payment Procedure; Warranty Cards and Conditions; Coating Registration Forms; Technical Specifications of Materials; Surface Preparation Checklist; Performance Standards and Permissible Deviations; Handover Protocol Templates; and any other documents explicitly referred to herein) constitute the entire agreement between the Supplier and the Client regarding the services provided. They supersede all prior oral or written agreements, proposals, correspondence, or assurances between the parties on the same subject. Any amendment or addition to these Terms shall be valid only if made in writing and approved by both parties.

11.2. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, this shall not affect the validity of the remaining provisions. The invalid clause shall be deemed replaced by an applicable statutory provision or, where permitted by law, a valid clause closest in meaning to the original.

11.3. Waiver of Rights
Failure by either party to exercise any of its rights or to seek enforcement of any breach by the other party shall not be deemed a waiver of such rights. Any waiver shall be valid only if made explicitly and in writing.

11.4. Assignment of Rights
The Client may not assign or transfer any of their rights or obligations under the agreement with the Supplier to third parties without the Supplier’s prior written consent. The Supplier may assign receivables or subcontract parts of the service to third parties, while remaining responsible to the Client for the final result.

11.5. Updates to the General Terms and Conditions
The Supplier reserves the right to amend or supplement these General Terms and Conditions periodically. The updated version will be published on the Supplier’s website, and changes will apply to new orders placed after publication. For contracts already concluded, the terms applicable at the time of signing shall remain in force, unless the Client explicitly agrees to adopt the updated version.

11.6. Contact and Acceptance
For questions regarding these Terms or for additional agreements, the Client may contact us using the contact details provided on our website. All official communications between the parties shall be made in writing (including electronically) to the last known address or email of the other party.

These General Terms and Conditions are effective as of 01 July 2025. By placing an order after this date, the Client confirms that they have read and agree to them. Upon request, a copy of the Terms can be sent to the Client by email or provided in hard copy.

By commissioning a service or signing a contract, the Client acknowledges having read these General Terms and Conditions and accepts them as an integral part of the contractual relationship with the Supplier.